NCBA Bank is taking significant strides to enhance the professional skills of its employees. Spearheaded by Monicah Kihia, the Group Director of Human Resources & Culture, the bank’s partnership with the Chartered Institute for Securities & Investment (CISI) highlights a commitment to driving human capital capability.
By equipping employees with essential skills through the Securities Industry Certification program, NCBA aims to create a knowledgeable workforce capable of navigating both local and international markets. This initiative shows the bank’s dedication to investing in its people, ensuring that they have the tools and knowledge to provide superior financial guidance.
At the heart of NCBA’s mission is operational excellence, a core focus for the Group, championed by Monicah Kihia, the Group Director of Human Resources & Culture. The CISI certification not only enriches employees’ expertise but also reinforces the bank’s foundational goal: delivering exceptional service to its clients.
Monicah believes that a well-trained team is essential for creating a culture of excellence within the organization. By prioritizing continuous learning, NCBA is laying the groundwork for a future where operational efficiency and outstanding service go hand in hand, ultimately benefiting both the bank and its customers.
Customer centricity is another key pillar of NCBA’s philosophy, and Kihia is passionate about intertwining capacity building among staff with customer service initiatives. Celebrating Customer Service Week, she acknowledges that the success of NCBA is intrinsically linked to the success of its clients.
Through this partnership with CISI, NCBA is not just enhancing employee skills; it’s ensuring that clients receive tailored products and services that meet their unique needs. This commitment to customer service excellence is a testament to the bank’s understanding of the critical role clients play in its journey.
Monicah’s vision extends beyond individual skill enhancement; it’s about building a culture that values the relationship between employees and customers. She emphasizes that the trust clients place in NCBA is strengthened by the bank’s investment in its staff’s development.
As employees become more knowledgeable and confident in their roles, clients can expect more informed and personalized service. This holistic approach reinforces the bank’s reputation as a reliable partner in navigating the complex world of finance.
Monicah Kihia’s focus on human capital development, operational excellence, and customer-centricity reflects a forward-thinking approach that positions NCBA as a leader in the financial services sector.
As the bank continues to empower its employees, it also strengthens its promise to clients, ensuring that together, they can achieve greater success.
NCBA Bank
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CEO & Co-Founder, Abojani Investment
Robert Ochieng is a visionary entrepreneur and the co-founder of Abojani Investment, a leading financial education platform in Kenya that has empowered over 20,000 Africans to embark on their investment journeys. As CEO, he has demonstrated an unwavering commitment to financial literacy, successfully demystifying money and investments and making them accessible and relevant to individuals from all walks of life.
Running Thriving Investment Communities
Robert’s influence extends well beyond Abojani Investment’s core offerings. He has actively fostered a sense of community by running investment forums and groups with a vast following of over 300,000 Africans. These communities provide a safe space for individuals to exchange ideas, share experiences, and support each other on their investment journeys.
Vision for the Future
As co-founder of Abojani Investment, Robert envisions a financially empowered Africa. He strives to expand the reach of his financial education initiatives, enabling millions more to gain the knowledge and confidence needed to achieve their financial goals. His vision is to create a society where every individual has the tools and understanding to build lasting wealth and prosperity.
Professional Background
Robert Ochieng is a highly accomplished CEO at the helm of Abojani Investment, an investment and advisory firm in Kenya. He is a seasoned professional with over 14 years of experience in IT, Finance, and leadership.
His career includes key roles at prominent institutions such as Equity Bank, Gulf African Bank, Guaranty Trust Bank (GTBank) and Airtel.
Robert’s expertise has also been sought after by the National Treasury for consultancy on planning and budgeting systems, showcasing his exceptional knowledge and skills in the field. Passionate about driving meaningful conversations and collaborations between academia, industry, and the public sector, Robert actively engages in research projects focusing on digital transformation within the financial services sector. With his visionary leadership and strategic insights, Robert Ochieng continues to make a significant impact in the business world.
