NCBA Bank has partnered with the Chartered Institute for Securities & Investment (CISI) to enhance the professional skills of its employees, reinforcing its commitment to customer service excellence.
This collaboration aims to equip NCBA staff with the knowledge and tools necessary to provide superior financial guidance and tailor products and services to meet the unique needs of their diverse clientele, including both retail and corporate sectors.
In conjunction with the Capital Markets Authority (CMA) and Financial Sector Deepening Africa (FSDA), the CISI developed the Securities Industry Certification program, which provides a comprehensive introduction to the financial services sector.
It focuses on investments from a global perspective, addressing both local and international markets, and covers essential financial principles and products such as assets and markets, equities, bonds, derivatives, and investment funds.
To date, NCBA has enrolled over 50 financial advisors in the program, ensuring that its staff are professionalized to global standards, uplifting the standards of banking in Kenya.
This recognition is timely, as the bank celebrates the 2024 Customer Service Week, themed Above and Beyond, highlighting the bank’s efforts in revolutionizing customer service.
The exercise marks a significant milestone in the bank’s commitment to developing a highly skilled and proficient team across wealth management, retail banking, custodial services, tech operations, compliance, and risk management business units to enhance overall customer experience.
“To remain a Leader in our industry and effectively serve our diverse client base, it is crucial that we continually build our staff’s capabilities.
This will enable us to achieve our goals better and deliver on our commitment to empower our customers by aligning their needs with the right solutions,” said Mr. John Gachora, Group Managing Director and CEO, NCBA.
“Our partnership with CISI reflects our dedication to providing rigorous, globally recognized training programs that align with the highest standards of professionalism and excellence.”
Kimacia Gitau, CISI’s East Africa Regional Representative, added, “Professionalism is vital for fostering trust, integrity, and upholding the highest ethical standards in the industry.
It involves adherence to a code of conduct and ensures that financial advisors act in the best interest of their clients, ultimately leading to better outcomes. CISI’s mission is to promote these standards among practitioners in the securities and investments sector.”
By investing in this top-tier certification, NCBA underscores its leadership in the financial services sector and its continuous efforts to drive growth, build client trust, and maintain a competitive edge in wealth management and financial advisory for enhanced customer satisfaction
NCBA Bank encourages its employees to register for the Chartered Institute of Securities and Investments (CISI) certification.
#GoForIt #NCBATwendeMbele #NCBACISIRecognition
CEO & Co-Founder, Abojani Investment
Robert Ochieng is a visionary entrepreneur and the co-founder of Abojani Investment, a leading financial education platform in Kenya that has empowered over 20,000 Africans to embark on their investment journeys. As CEO, he has demonstrated an unwavering commitment to financial literacy, successfully demystifying money and investments and making them accessible and relevant to individuals from all walks of life.
Running Thriving Investment Communities
Robert’s influence extends well beyond Abojani Investment’s core offerings. He has actively fostered a sense of community by running investment forums and groups with a vast following of over 300,000 Africans. These communities provide a safe space for individuals to exchange ideas, share experiences, and support each other on their investment journeys.
Vision for the Future
As co-founder of Abojani Investment, Robert envisions a financially empowered Africa. He strives to expand the reach of his financial education initiatives, enabling millions more to gain the knowledge and confidence needed to achieve their financial goals. His vision is to create a society where every individual has the tools and understanding to build lasting wealth and prosperity.
Professional Background
Robert Ochieng is a highly accomplished CEO at the helm of Abojani Investment, an investment and advisory firm in Kenya. He is a seasoned professional with over 14 years of experience in IT, Finance, and leadership.
His career includes key roles at prominent institutions such as Equity Bank, Gulf African Bank, Guaranty Trust Bank (GTBank) and Airtel.
Robert’s expertise has also been sought after by the National Treasury for consultancy on planning and budgeting systems, showcasing his exceptional knowledge and skills in the field. Passionate about driving meaningful conversations and collaborations between academia, industry, and the public sector, Robert actively engages in research projects focusing on digital transformation within the financial services sector. With his visionary leadership and strategic insights, Robert Ochieng continues to make a significant impact in the business world.
